Good questions, straight answers.
The things businesses ask us most about VOIP, AI receptionists, porting, internet requirements and making the switch.
What is a VOIP phone system and how is it different from a traditional PBX?
VOIP (Voice over IP) carries your calls over the internet instead of copper phone lines. Instead of a PBX box in a comms cupboard, the system lives in the cloud — so there's no hardware to maintain, you can answer your office number anywhere, and adding a user takes minutes instead of a technician visit. Modern features like auto attendants, queues, call recording and AI integration are included rather than expensive add-ons.
Can we keep our existing phone numbers?
Yes. Almost all Australian landline and 13/1300/1800 numbers can be ported to us. We manage the whole process with the carriers — paperwork, timing and cutover — so the switch is invisible to your callers and your old service stays active until the moment the new one takes over.
How much does a business VOIP system cost?
Plans start from $29 per user per month for a complete hosted system with unlimited Australian calls, and from $39 per user per month with queues, recording, analytics and integrations. AI voice agents and contact-centre capability start from $189 per month. Every quote is itemised and fixed — see pricing for the detail.
What is an AI receptionist and what can it actually do?
A voice agent that answers your calls in natural Australian English — 24/7, after hours or on overflow. It answers common questions, takes detailed messages, books appointments straight into your calendar, sends SMS confirmations, logs the call in your CRM and transfers anything complex to a human with full context. You get a transcript and summary of every conversation. More on AI integration →
Will VOIP work with our internet connection?
Almost certainly. A single call uses roughly 100 kbps each way, so even a modest NBN connection can carry many simultaneous calls. What matters more is stability — as part of every install we test your connection, configure QoS (calls get priority over downloads) and set up automatic failover to mobiles.
Can you integrate with Microsoft Teams?
Yes. With direct routing we connect real phone numbers to Microsoft Teams, so your team makes and takes normal calls in the app they already use — including queues, auto attendants and voicemail. It's usually significantly cheaper than Microsoft's own calling plans, and Teams users can mix with desk phones on the same system.
What happens if the internet goes down?
Your calls don't hit a dead line. We configure automatic failover so incoming calls instantly divert to mobiles (or another site), and the apps keep working anywhere there's data. When your connection returns, everything switches back automatically.
How long does setup take, and will we miss calls during the switch?
Most businesses are live within days. We build and test the new system in parallel with your existing service — handsets arrive pre-configured, your team gets a walkthrough, and porting is scheduled for a time you choose. The old service keeps ringing until the instant the port completes: no gap, no missed calls.
Do you supply handsets and other hardware?
Yes — desk phones, cordless handsets, reception consoles and headsets, all pre-configured before they ship so they work the moment they're plugged in. Buy outright or bundle monthly. Many teams skip desk phones entirely and use the mobile and desktop apps.
What support do you provide after go-live?
Australian-based support from people who can see your actual configuration, backed by proactive monitoring of trunk health and call quality — we often know about an issue before you do. Plans are month to month with no lock-in, and we review your call data with you regularly.
Didn't find your answer? Ask us directly → — a comms specialist will reply within one business day.
Ready to make the switch?
Tell us about your current setup and we'll map the move — fixed pricing, no missed calls, no lock-in.