Privacy Policy

Last updated: 1 June 2026

This Privacy Policy explains how Communication Solutions ("we", "us", "our"), operator of communicationsolutions.au, collects, uses and protects information when you visit our website, contact us, or use our services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who we are

Communication Solutions is an Australian provider of business communication services — VOIP phone systems, AI integration, Microsoft Teams calling, SIP trunking and contact centre solutions. For any privacy question, contact us via our contact form.

2. What we collect via this website

We only collect what you choose to give us through our enquiry form, which may include:

• Your name, email address and contact number;
• Your company name and website;
• Details about your business and requirements — industry, team size, locations, current phone setup, services of interest, user counts and timelines; and
• Anything else you include in your message.

This website does not run advertising trackers and does not require an account.

3. How we use enquiry information

• To respond to your enquiry and discuss your requirements;
• To prepare a recommendation and quote; and
• To keep a record of our correspondence.

We do not sell, rent or trade your personal information, and we won't add you to marketing lists without your consent.

4. How your enquiry is processed

Our enquiry form is delivered to our inbox via a third-party form-processing service (FormSubmit). When you submit the form, your details are transmitted to that service solely to deliver your message to us. Please don't include passwords or payment details in the form.

5. Service data — calls, recordings & AI

If you become a client, providing your services necessarily involves handling communications data — for example call records, voicemail, call recordings (where you enable them) and AI transcripts or summaries. As a general principle:

• We handle service data only as needed to deliver, support and bill the services you've asked for;
• Call recording and AI transcription features are controlled by you — you choose whether they're enabled and you're responsible for any notice your callers require;
• Retention periods and access controls are agreed as part of your service configuration; and
• The specific terms for service data are set out in your service agreement, which prevails over this website policy.

6. Data retention

We keep enquiry correspondence only as long as needed for the purpose it was provided and for our legal and business record-keeping obligations. You can ask us to delete your enquiry details at any time.

7. Your rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may complain to us — and if unresolved, to the Office of the Australian Information Commissioner (OAIC). To exercise any of these rights, contact us.

8. Cookies & analytics

This website is intentionally lightweight and does not set advertising or cross-site tracking cookies. If we add privacy-respecting analytics in future, we'll update this policy first.

9. Security

We take reasonable technical and organisational measures to protect information, including HTTPS across this site and access controls on our systems. No internet transmission is completely secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time; the date above reflects the latest version.