Terms of Use
The terms that apply to this website. Service engagements are governed by a separate agreement.
These Terms of Use govern your use of the communicationsolutions.au website (the "Site"), operated by Communication Solutions ("we", "us", "our"). By using the Site you agree to these terms.
1. Informational purpose
The Site provides general information about our business communication services. Nothing on it is a binding offer, a guarantee of outcomes, or advice for your specific circumstances.
2. Enquiries are not contracts
Submitting the enquiry form, and any indicative pricing or quote we provide, does not create a contract. Services begin only when both parties accept a written proposal or service agreement setting out the services, pricing, terms and service levels.
3. Indicative pricing
Prices shown on the Site (such as "from" figures on the pricing page) are indicative starting points in AUD excluding GST, may change, and are not an offer. Your actual pricing is set out in your quote or agreement.
4. Service availability & performance
References to reliability, uptime targets or call quality describe our engineering goals and typical experience; they are not a warranty. Actual performance depends on factors including your internet connection, networks and third-party carriers. Specific service levels, where offered, are defined in your service agreement.
5. Call recording & AI features — your obligations
If you use call recording, AI answering, transcription or similar features, you are responsible for using them lawfully in your jurisdiction — including any notification or consent your callers require and any industry rules that apply to you. We provide the tools; how they're used in your business is your responsibility.
6. Intellectual property in the Site
The content, design, code and branding of this Site are owned by us or our licensors. You may view and share links to the Site, but you may not copy, reproduce or reuse its content without permission.
7. Acceptable use
You agree not to misuse the Site — including attempting unauthorised access, interfering with its operation, submitting unlawful or abusive content through the form, or using it to send spam.
8. Third-party names & trademarks
"Microsoft" and "Microsoft Teams" are trademarks of Microsoft Corporation. "nbn" is a trademark of NBN Co Limited. Other product and company names mentioned are the property of their respective owners. We are an independent provider and references to third-party products describe interoperability, not affiliation or endorsement.
9. No warranty
The Site is provided "as is" and "as available", without warranties of any kind, to the fullest extent permitted by law. Nothing in these terms excludes rights under the Australian Consumer Law that cannot lawfully be excluded.
10. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from your use of the Site.
11. Governing law
These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.
12. Changes
We may update these terms from time to time. Continued use of the Site means you accept the current version.
Questions about these terms? Contact us and we'll be glad to help.